Terms and Conditions

1. Acceptance of Terms

By accessing or using VegaMailer, you agree to these Terms and Conditions. If you use VegaMailer on behalf of a company or organization, you represent that you have authority to accept these Terms on its behalf.

2. Use of the Service

You may use VegaMailer only for lawful email marketing, customer communication, and related business purposes. You are responsible for your account activity, campaign content, subscriber lists, and sending configuration.

3. Email Compliance

Only send email to recipients who have given prior, explicit permission to receive communications from you.
Never use purchased, rented, harvested, scraped, or co-registration lists where individual consent cannot be demonstrated.
Include a clear, functional unsubscribe mechanism in every commercial or marketing email.
Process unsubscribe and opt-out requests promptly - within 10 business days and immediately where possible.
Maintain and respect suppression lists; never re-add an unsubscribed contact without fresh explicit consent.
Keep hard bounce rates below 2% and spam complaint rates below 0.08% of sending volume.
Do not send spam, deceptive content, phishing, malware, or illegal material.
Follow all applicable laws including CAN-SPAM (US), CASL (Canada), GDPR (EU), and equivalent regional requirements.
Include accurate sender identity, a valid physical mailing address or equivalent identifier, and required email disclosures as mandated by applicable law.

Violation of these requirements may result in immediate account suspension or permanent termination. See our Anti-Spam Policy for full details on bounce management, complaint handling, and enforcement.

4. Account and Security

You are responsible for keeping your login credentials, API keys, sender credentials, and connected provider accounts secure. Notify us if you believe your account has been compromised.

5. Content and Data

You retain ownership of your campaign content and subscriber data. You grant VegaMailer permission to process that data as needed to provide the service, including sending, delivery reporting, and support.

6. Prohibited Use

Sending spam, phishing, scams, malware, or misleading content.
Violating privacy, anti-spam, intellectual property, or consumer protection laws.
Attempting to bypass rate limits, security controls, or provider rules.
Uploading contacts without proper permission or lawful basis.
Interfering with VegaMailer infrastructure or other users.

7. Sending and Sender Providers

VegaMailer may allow you to send email through VegaMailer or connect third-party sending providers such as SMTP, Amazon SES, Resend, or Mailjet. You are responsible for complying with applicable email laws, VegaMailer delivery rules, each provider's rules, maintaining valid sender credentials where required, and monitoring deliverability and usage.

8. Billing and Plans

Paid features, usage limits, renewal terms, and billing details may depend on the plan selected in your account. You are responsible for charges associated with your selected plan and usage.

9. Suspension and Termination

We may suspend or terminate access if we believe an account has violated these Terms, created security risk, harmed deliverability, abused the service, or failed to pay required fees. You may stop using VegaMailer at any time.

10. Service Changes

VegaMailer may update, improve, suspend, or discontinue parts of the service when needed for security, reliability, compliance, or product development.

11. Intellectual Property

VegaMailer, including its design, branding, software, interfaces, and related materials, is owned by VegaMailer or its licensors. You may not copy, resell, reverse engineer, or misuse the service except as permitted by these Terms.

12. Disclaimer of Warranties

VegaMailer is provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the service will be uninterrupted, error-free, completely secure, or free of harmful components. We do not guarantee any specific level of email deliverability, inbox placement, open rates, or sender reputation outcomes, as these depend on factors outside our direct control including recipient mail server policies, sender reputation, and content quality.

Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you.

13. Limitation of Liability

To the maximum extent permitted by applicable law, VegaMailer, its officers, directors, employees, agents, and licensors will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including but not limited to loss of profits, loss of revenue, loss of data, loss of goodwill, business interruption, or the cost of substitute services, arising out of or in connection with your use of or inability to use VegaMailer, even if advised of the possibility of such damages.

To the maximum extent permitted by applicable law, VegaMailer's total aggregate liability to you for all claims arising out of or relating to these Terms or the service will not exceed the greater of (a) the total fees paid by you to VegaMailer in the twelve months preceding the claim, or (b) one hundred US dollars (USD 100).

Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.

14. Indemnification

You agree to indemnify, defend, and hold harmless VegaMailer and its officers, directors, employees, agents, and licensors from and against any claims, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or relating to: (a) your use of VegaMailer in violation of these Terms; (b) your campaign content, subscriber lists, or sending practices; (c) your violation of any applicable law or regulation, including anti-spam and data privacy laws; or (d) your infringement of any third-party rights.

VegaMailer reserves the right to assume the exclusive defence and control of any matter subject to indemnification by you, in which case you agree to cooperate fully with our defence of that claim.

15. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with applicable law. Any dispute arising out of or in connection with these Terms or your use of VegaMailer will be subject to the exclusive jurisdiction of the courts of competent jurisdiction.

Before initiating formal legal proceedings, the parties agree to attempt to resolve any dispute informally by contacting VegaMailer at support@vegamailer.com. We will make a good-faith effort to resolve the dispute within 30 days of receipt of a written description of the claim.

Nothing in this section prevents either party from seeking emergency injunctive or other equitable relief in any court of competent jurisdiction to prevent irreparable harm pending resolution of a dispute.

16. Force Majeure

Neither party will be liable for any delay or failure to perform any obligation under these Terms (other than payment obligations) where the delay or failure results from circumstances beyond that party's reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, civil unrest, government actions, widespread internet or infrastructure outages, cyberattacks, labor disputes, or pandemic conditions. The affected party will notify the other as soon as reasonably practicable and will use commercially reasonable efforts to resume performance.

17. Assignment

You may not assign or transfer these Terms, or any of your rights or obligations under them, without VegaMailer's prior written consent. Any purported assignment without consent is void. VegaMailer may assign these Terms, in whole or in part, in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of its assets, without your consent and without notice, provided that the acquiring entity assumes all obligations under these Terms.

18. Export Compliance

You agree to comply with all applicable export control and economic sanctions laws and regulations. You represent that you are not located in, or a national or resident of, any country subject to a comprehensive embargo, and that you are not listed on any government list of prohibited or restricted parties. You will not use VegaMailer to export, re-export, transfer, or make available any service or data in violation of applicable export laws.

19. Entire Agreement, Severability, and Waiver

These Terms, together with our Privacy Policy and Anti-Spam Policy, constitute the entire agreement between you and VegaMailer regarding the use of the service and supersede all prior or contemporaneous agreements, representations, or understandings on the same subject.

If any provision of these Terms is found to be unenforceable or invalid under applicable law, that provision will be limited or eliminated to the minimum extent necessary so that the remaining provisions continue in full force and effect.

VegaMailer's failure to enforce any right or provision of these Terms will not be deemed a waiver of that right or provision. A waiver of any right or provision is effective only if made in writing and signed by an authorized representative of VegaMailer.

20. Changes to Terms

We may update these Terms from time to time to reflect changes in the service, applicable law, or our business practices. When we make material changes, we will update the "Last updated" date and, where appropriate, notify users by email or through the app. Your continued use of VegaMailer after the effective date of any changes constitutes your acceptance of the updated Terms. If you do not agree with the updated Terms, you should stop using the service.

21. Contact

For questions about these Terms, compliance concerns, or to report a legal matter, please contact us: