Privacy Policy

1. Information We Collect

VegaMailer may collect information you provide directly, including your name, email address, account details, company information, billing-related information, support messages, built-in delivery settings, sender settings, and campaign content. We may also process subscriber lists, contact records, segmentation details, suppression lists, unsubscribe records, templates, uploaded files, and campaign metadata that you add to the service.

2. Automatically Collected Information

When you use VegaMailer, we may collect technical and usage information such as IP address, browser type, device information, pages viewed, login activity, error logs, security events, feature usage, campaign activity, open events, click events, and other diagnostic data needed to operate and secure the product.

3. How We Use Information

• To provide, secure, and improve VegaMailer.
• To help you create, send, and measure email campaigns.
• To manage authentication, billing, support, and account notices.
• To detect abuse, troubleshoot errors, and protect deliverability.
• To process unsubscribe requests and suppression list activity.
• To communicate product updates, security notices, and service messages.

4. Subscriber and Campaign Data

Subscriber lists and campaign content belong to the account owner. VegaMailer processes that information to provide the service, including campaign sending, unsubscribe handling, suppression lists, open tracking, click tracking, and reporting.

5. Cookies and Similar Technologies

We may use cookies or similar technologies to keep users signed in, remember preferences, secure sessions, understand website usage, and improve the product experience. You can control cookies through your browser settings, but some features may not work correctly without required cookies.

6. Sharing and Service Providers

We may use trusted service providers for hosting, authentication, analytics, payments, email delivery, storage, and operational support. We do not sell subscriber lists.

7. Email Delivery and Providers

If you send through VegaMailer or connect SMTP, Amazon SES, Resend, Mailjet, or another sending provider, relevant campaign and sender information may be processed by us or that provider to deliver email, record delivery events, or enforce delivery policies.

8. Security

We use reasonable technical and organizational measures designed to protect account data. No online service can guarantee perfect security, so users should keep credentials and sending keys secure.

9. Data Retention

We retain information for as long as needed to provide the service, comply with legal obligations, resolve disputes, maintain security, prevent abuse, and support legitimate business operations. Account owners may delete or update certain data from the app.

10. Your Choices

You may update account information, manage contacts, remove subscribers, honor unsubscribe requests, or contact us about privacy questions related to your account.

11. International Users

VegaMailer may process information in countries where we or our service providers operate. By using the service, you understand that information may be transferred and processed outside your country of residence.

12. Children's Privacy

VegaMailer is not intended for children. We do not knowingly collect personal information from children under the age required by applicable law.

13. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we may notify users through the website, app, or another reasonable method.

14. Contact

For privacy questions, contact the VegaMailer team through your account support channel or email support@vegamailer.com.